Terms of Use

The Site is intended for users who are at least eighteen years of age and who are able to form a binding contract. By using the Site, you represent that you meet these requirements and that all information you provide is accurate and complete. Users under eighteen may use the Site only with the involvement of a parent or legal guardian.

We may revise these Terms at any time. Revisions take effect when posted to the Site, and we will update the "Last Updated" date above. Your continued use of the Site after a revision takes effect constitutes acceptance of the revised Terms. If you do not agree to a revision, stop using the Site.

You may use the Site for lawful, personal, non commercial purposes, including viewing our menus and hours, making a reservation, inquiring about a private event, subscribing to our communications, purchasing gift cards or merchandise, applying for employment, and contacting us.

You agree not to:

• Use the Site in any way that violates applicable federal, state, or local law
• Access the Site by automated means, including scraping, crawling, harvesting, or data mining, except for search engine indexing in accordance with our robots file
• Interfere with, disable, overburden, or impair the Site or any server or network connected to it
• Attempt to gain unauthorized access to any portion of the Site, any account, or any system or network
• Introduce viruses, malware, or any other harmful code
• Make fraudulent, speculative, duplicate, or false reservations, orders, or inquiries
• Reverse engineer, decompile, or disassemble any portion of the Site
• Remove, obscure, or alter any copyright, trademark, or other proprietary notice
• Use the Site to transmit unsolicited advertising, spam, or chain communications
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Use the Site in a manner that infringes the intellectual property or privacy rights of others
• Frame, mirror, or otherwise incorporate any part of the Site into another website without our prior written consent

We may investigate suspected violations and may involve law enforcement where appropriate.

Reservations made through the Site are processed by OpenTable. Your reservation is subject to OpenTable’s terms and privacy policy in addition to these Terms.

• Reservations are subject to availability and confirmation.
• We may require a credit card to hold certain reservations, including large parties, holiday services, and peak times. Cancellation and no show fees, where they apply, are disclosed at the time of booking.
• We ask that you cancel or modify a reservation as early as possible. Cancellation windows are stated in your confirmation.
• Tables are held for a limited grace period. Late arrivals may result in a shortened seating or the release of the table.
• We reserve the right to decline, modify, or cancel a reservation, to set party size limits, to apply a service charge to large parties, and to refuse service in accordance with applicable law.

Private event and catering inquiries submitted through the Site are processed by Tripleseat. An inquiry is a request only and does not create a booking. Events are confirmed exclusively through a separate written event agreement that sets out the menu, minimums, deposits, service charges, cancellation terms, and other conditions. In the event of a conflict between these Terms and a signed event agreement, the event agreement controls for that event.

• All orders placed through the Site are offers to purchase and are subject to our acceptance. We may decline or cancel an order, limit quantities, or correct errors at any time before shipment or fulfillment.
• Prices, availability, and product descriptions are subject to change without notice. If an item is listed at an incorrect price or with incorrect information, we may cancel the order and issue a refund.
• Applicable taxes, shipping, and handling are calculated and displayed at checkout.
• Payments are processed by third party payment processors. You represent that you are authorized to use the payment method you provide.
• Gift cards are issued in United States dollars, are redeemable only at The Charlotte, are not redeemable for cash except where required by law, are not reloadable unless stated at purchase, and are void if obtained fraudulently. Lost or stolen gift cards are handled in accordance with applicable Texas law. Gift cards carry no expiration date on the underlying funds.
• Merchandise returns and exchanges are accepted in accordance with the return policy stated at checkout or on the product page. Perishable items, final sale items, and gift cards are not returnable.
• Title and risk of loss for shipped merchandise pass to you upon delivery to the carrier.

Menus, prices, hours, seasonal offerings, and event listings shown on the Site are provided for general information and are subject to change without notice. Items may be unavailable, substituted, or modified based on sourcing, seasonality, and kitchen conditions. Photography and illustrations are representative and may not depict actual portion size or plating. The menu presented in the restaurant controls at the time of your visit.

Our kitchen prepares food containing common allergens, including wheat, gluten, dairy, eggs, soy, peanuts, tree nuts, fish, shellfish, and sesame. Because ingredients and shared equipment are used throughout the kitchen, we cannot guarantee that any item is free of any allergen. Nutritional, ingredient, and allergen information provided on the Site is offered in good faith and may change without notice. Guests with food allergies, sensitivities, or dietary restrictions should notify a manager before ordering so we can discuss available options. You assume responsibility for choices made based on information provided on the Site.

Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness.

Alcoholic beverages are served only to guests who are at least twenty one years of age with valid government issued identification, in accordance with Texas Alcoholic Beverage Commission regulations. We reserve the right to refuse alcohol service at our discretion and to limit service to any guest.

Guest feedback submitted through the Site or through our guest feedback platform, provided by Real Time Feedback, is routed to our management team. Feedback is voluntary. By submitting feedback, you agree that it is accurate to the best of your knowledge and that we may use it internally to improve our service and operations. We may contact you about the feedback you submit using the contact information you provide.

"User Content" means any content you submit, post, or transmit to or through the Site or our social media channels, including reviews, comments, feedback, photographs, videos, suggestions, and inquiries.

• You retain ownership of your User Content.
• You grant The Charlotte a worldwide, non exclusive, royalty free, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and publicly display your User Content in any media, in connection with our business, marketing, and promotional activities, without further notice, attribution, or compensation.
• You represent and warrant that you own or have the necessary rights to your User Content, that it does not infringe or violate the rights of any third party, and that it is not unlawful, defamatory, obscene, harassing, or misleading.
• You waive any moral rights in your User Content to the fullest extent permitted by law.
• We are not obligated to monitor User Content and may remove, edit, or refuse to publish any User Content at our sole discretion.

Any unsolicited ideas, suggestions, or proposals you submit are considered non confidential and non proprietary, and we may use them without restriction or compensation.

The Site and all of its contents, including text, graphics, logos, photographs, illustrations, menus, recipes, video, audio, design elements, page layouts, and software, are owned by The Charlotte or its licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

"The Charlotte," our logos, our wordmarks, and our brand elements are trademarks and trade dress of The Charlotte. You may not use them without our prior written permission. Third party trademarks appearing on the Site are the property of their respective owners.

You are granted a limited, revocable, non exclusive, non transferable license to access and display the Site for personal, non commercial use. No other right or license is granted, whether by implication, estoppel, or otherwise.

If you believe that material available on the Site infringes your copyright, please send a written notice to our designated agent at the address in Contact Us including: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material you claim is infringing and its location on the Site; your contact information; a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

The Site links to and embeds third party websites and services, including OpenTable, Tripleseat, Real Time Feedback, Squarespace, payment processors, delivery providers, hiring platforms, mapping services, and social media platforms. We provide these links and integrations for convenience. We do not control third party services, do not endorse their content, and are not responsible for their availability, accuracy, terms, or privacy practices. Your use of a third party service is governed by that party’s own terms and policies.

Disclaimers

The Site and all content, information, and services made available through it are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, The Charlotte disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non infringement.

We do not warrant that the Site will be uninterrupted, timely, secure, or error free, that defects will be corrected, that the Site is free of viruses or other harmful components, or that information on the Site is accurate, complete, or current.

Limitation of Liability

To the fullest extent permitted by law, The Charlotte and its owners, officers, members, managers, employees, contractors, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of or inability to use the Site, whether based in contract, tort, strict liability, statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Site will not exceed the greater of one hundred United States dollars or the amount you paid to us through the Site in the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, the exclusions and limitations above apply only to the extent permitted by law. Nothing in these Terms limits liability that cannot be limited under applicable law.

Informal Resolution

Before starting a formal proceeding, you agree to contact us at info@thecharlotterestaurant.com with a written description of your dispute and the relief you seek. We will attempt in good faith to resolve the matter within sixty days of receiving your notice.

Binding Arbitration

If the dispute is not resolved informally, you and The Charlotte agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Site will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Dallas County, Texas, or, at your election, by telephone, videoconference, or on the basis of written submissions. The arbitrator’s award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.

Class Action Waiver

You and The Charlotte agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative proceeding.

Exceptions

Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or to prevent unauthorized access to the Site.

Opt Out

You may opt out of the Binding Arbitration and Class Action Waiver provisions by sending written notice within thirty days of first accepting these Terms to: The Charlotte, Attn: Arbitration Opt Out, 2822 N Henderson Avenue, Dallas, Texas 75206. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

These Terms and any dispute arising out of or relating to them or the Site are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Subject to the Dispute Resolution and Arbitration section, you and The Charlotte consent to the exclusive jurisdiction and venue of the state and federal courts located in Dallas County, Texas.

You agree to indemnify, defend, and hold harmless The Charlotte and its owners, officers, members, managers, employees, contractors, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Site, your User Content, your violation of these Terms, or your violation of any law or the rights of a third party.

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including a violation of these Terms. The sections covering User Content, Intellectual Property, Disclaimers and Limitation of Liability, Dispute Resolution and Arbitration, Governing Law and Venue, Indemnification, and General Provisions survive termination.

• Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
• Entire agreement. These Terms, together with our Privacy Policy, our Accessibility Statement, and any additional terms presented at the point of purchase or booking, constitute the entire agreement between you and The Charlotte regarding the Site and supersede all prior agreements on that subject.
• Force majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, severe weather, utility or network failures, labor disruptions, supply shortages, public health orders, and governmental action.
• Headings. Section headings are for convenience only and do not affect interpretation.

Questions about these Terms may be directed to our team.