Privacy Policy

Information You Provide to Us

• Reservation information: name, phone number, email address, party size, date and time of your visit, seating preferences, special occasions, dietary notes, and any comments you add to your booking.
• Private event and catering inquiries: name, company or organization, email address, phone number, event type, guest count, preferred dates, budget range, and details you include in your request.
• Purchase information: name, billing and shipping address, email address, phone number, order contents, and payment confirmation details for gift cards and merchandise purchased through the Site.
• Guest feedback: ratings, comments, contact details, and any information you choose to include when you submit feedback through our guest feedback platform, contact forms, email, text message, or social media.
• Email and marketing sign ups: name, email address, phone number, birthday, and preferences you provide when you subscribe to our newsletter or promotional messages.
• Employment applications: the information you submit through our hiring platform, including your name, contact details, work history, and any materials you upload.
• Loyalty, gift card, and promotional participation: the information you provide when you redeem an offer, enter a giveaway, or take part in a promotion.

Payment Information

Payments made through the Site are processed by third party payment processors. We do not collect or store full payment card numbers on our own systems. Our payment processors receive your card details directly and handle them under their own privacy and security practices.

Information We Collect Automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, pixels, tags, software development kits, and similar technologies, including:

• IP address and approximate location derived from it
• Device type, operating system, browser type, language settings, and screen resolution
• Pages viewed, links clicked, scroll depth, time spent on pages, and navigation paths
• Referring website, search terms used to reach the Site, and exit pages
• Date and time stamps of your visit and session identifiers
• Advertising and analytics identifiers assigned to your browser or device
• Interactions with forms, menus, reservation widgets, and accessibility features

Information From Third Parties

• Reservation platforms when you book a table with us
• Event management platforms when you submit an inquiry
• Social media platforms when you interact with our pages, tag us, or engage with our advertising
• Advertising and analytics partners who provide audience, measurement, and attribution data
• Review and guest feedback platforms
• Marketing partners, data providers, and publicly available sources

Sensitive Information

We do not seek to collect sensitive personal information. If you voluntarily share information such as a food allergy, a dietary or religious restriction, or an accessibility accommodation request, we use it only to serve you and to fulfill your request.

We use personal information to:

• Reserve, confirm, modify, and manage your table and seating requests
• Prepare for and host private events, buyouts, and catering
• Process, fulfill, and confirm gift card and merchandise orders, including shipping and returns
• Respond to your questions, requests, feedback, and complaints
• Accommodate allergies, dietary needs, accessibility requests, and special occasions
• Send transactional messages such as reservation confirmations, reminders, receipts, and shipping notices
• Send marketing emails and text messages where you have opted in, including menu changes, events, and promotions
• Measure, improve, and troubleshoot the Site, our menus, and our guest experience
• Create and serve advertising on third party platforms, including audience building, retargeting, and measurement of ad performance
• Conduct analytics, market research, and business planning
• Evaluate employment applications
• Maintain the safety and security of our guests, team members, property, and systems
• Detect, investigate, and prevent fraud, abuse, and other unlawful activity
• Comply with legal obligations, enforce our agreements, and establish or defend legal claims

The Site uses cookies and similar technologies that fall into the following categories:

• Strictly necessary: required for the Site to function, including page delivery, security, cart functionality, and checkout.
• Performance and analytics: help us understand how the Site is used so we can improve it.
• Functional: remember your preferences and settings, including accessibility settings.
• Advertising and targeting: help us and our partners deliver relevant advertising and measure its effectiveness.

We currently work with the following providers:

• Google Analytics. Provided by Google LLC, Google Analytics helps us understand Site traffic and how visitors use our pages. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt Out Browser Add On at tools.google.com/dlpage/gaoptout.
• Meta Platforms, Inc. We use the Meta Pixel and related tools so we can measure the performance of our advertising on Facebook and Instagram and show ads to people who have visited the Site or who resemble our guests. You can manage your Meta ad preferences at facebook.com/adpreferences.
• OpenTable. Reservations made through the Site are handled by OpenTable, which collects and processes your booking information under its own privacy policy.
• Real Time Feedback. Our guest feedback tool is provided by Real Time Feedback, Inc., which receives the feedback you submit and the contact details you include.
• Tripleseat. Private event and catering inquiries submitted through the Site are processed by Tripleseat Software, LLC, which handles that information under its own privacy policy.
• Squarespace. The Site is hosted by Squarespace, Inc., which processes Site analytics, form submissions, and commerce transactions on our behalf.
• HeyHire. Employment applications submitted through our careers page are processed by HeyHire under its own privacy practices.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may limit parts of the Site, including reservations, checkout, and saved preferences.

We share certain online identifiers and activity data with advertising partners so that we can show you relevant ads and measure their performance. Under some state privacy laws, this activity may be considered a "sale" of personal information or "sharing" or "processing" for targeted advertising, even though we do not sell your information for money.

You may opt out of targeted advertising at any time by:

• Using the cookie preferences or "Do Not Sell or Share My Personal Information" control available on the Site
• Adjusting your ad settings directly with Google and Meta
• Using the industry opt out tools at optout.aboutads.info and optout.networkadvertising.org
• Enabling a Global Privacy Control signal in a supported browser or extension, which we honor as a valid opt out request for the browser that sends it
• Emailing us at info@thecharlotterestaurant.com with the subject line "Opt Out"

Opt out choices are specific to the browser and device on which they are made. If you clear your cookies or use a different browser or device, you will need to opt out again.

We share personal information in the following ways:

• Service providers. Hosting, reservation, event management, payment processing, shipping, email and text messaging, guest feedback, analytics, advertising, hiring, and security vendors who process information on our behalf and are permitted to use it only for the services they provide to us.
• Advertising and analytics partners, as described above.
• Professional advisors. Attorneys, accountants, auditors, and insurers when reasonably necessary.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, including during due diligence.
• Legal and safety. When we believe disclosure is required by law, subpoena, court order, or other legal process, or is reasonably necessary to protect the rights, property, or safety of our guests, team members, the public, or The Charlotte.
• With your direction. When you ask us to share your information or otherwise consent to the disclosure.

We do not sell your personal information for money, and we do not knowingly sell or share the personal information of anyone under the age of sixteen.

We keep personal information for as long as needed for the purposes described in this Privacy Policy, including to maintain reservation and order history, respond to guest matters, run our marketing programs, and comply with legal, tax, accounting, and recordkeeping obligations. When information is no longer needed, we delete it or de identify it. Retention periods vary based on the type of information, the reason we collected it, and applicable law.

We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These include encryption in transit for information submitted through the Site, restricted access to systems that hold personal information, and the use of reputable vendors for payment processing and hosting. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Texas Residents

Under the Texas Data Privacy and Security Act, Texas residents have the right to:

• Confirm whether we process your personal data and access that data
• Correct inaccuracies in your personal data
• Delete personal data you provided or that we obtained about you
• Obtain a portable copy of personal data you previously provided, in a readily usable format, where processing is carried out by automated means
• Opt out of processing for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Residents of Other States

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Utah, and Virginia have similar rights under their state privacy laws, which may include the rights listed above as well as the right to limit the use of sensitive personal information, the right to know the categories of personal information collected and disclosed, and the right not to receive discriminatory treatment for exercising a privacy right. The rights available to you depend on the law of your state.

How to Submit a Request

• Email: info@thecharlotterestaurant.com with the subject line "Privacy Request"
• Phone: (972) 803-6720
• Mail: The Charlotte, Attn: Privacy Request, 2822 N Henderson Avenue, Dallas, Texas 75206

We will verify your identity before acting on a request, which may require you to confirm details we already hold, such as the email address or phone number associated with a reservation or order. We respond to verifiable requests within forty five days and may extend that period once by an additional forty five days where reasonably necessary, in which case we will notify you.

Authorized Agents

You may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of written authorization and may ask you to verify your identity directly with us.

Appeals

If we decline to act on your request, you may appeal that decision by emailing info@thecharlotterestaurant.com with the subject line "Privacy Appeal" within a reasonable period after you receive our decision. We will respond in writing within sixty days and explain the reasons for our decision. If your appeal is denied, Texas residents may submit a complaint to the Office of the Texas Attorney General. Residents of other states may contact their own state attorney general.

In the twelve months preceding the effective date of this Privacy Policy, we have collected the following categories of personal information, as defined by the California Consumer Privacy Act: identifiers; customer records information; commercial information; internet or other electronic network activity information; geolocation data; audio, electronic, and visual information; professional or employment related information; and inferences drawn from the above.

We collect this information from the sources described above, use it for the purposes described above, and disclose it to the categories of recipients described above. We disclose identifiers, internet or other electronic network activity information, commercial information, and inferences to advertising and analytics partners for purposes that may be considered "sharing" for cross context behavioral advertising. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.

California residents also have the right under California Civil Code Section 1798.83 to request information about disclosures of personal information to third parties for their direct marketing purposes. Requests may be sent to info@thecharlotterestaurant.com.

If you subscribe to our marketing emails, you may unsubscribe at any time using the link in any message or by contacting us. If you opt in to text messages, message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP to any message. Reply HELP for assistance. Opting out of marketing messages does not stop transactional messages such as reservation confirmations, order receipts, and event correspondence.

Browsers may offer a "Do Not Track" setting. Because no common standard for responding to these signals has been adopted, the Site does not respond to Do Not Track signals. We do recognize and honor Global Privacy Control signals as opt out requests for the browser that transmits them.

The Site is intended for a general audience and is not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If you believe a child has provided us with personal information, contact us at info@thecharlotterestaurant.com and we will delete it.

The Site contains links to third party websites and embedded third party services, including reservation platforms, event inquiry forms, social media, delivery partners, and payment providers. We do not control those parties and are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third party before providing information to it.

The Site is operated in the United States and is intended for guests located in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the updated policy on this page. Material changes will be communicated through the Site or by other reasonable means. Your continued use of the Site after an update takes effect constitutes acceptance of the revised policy.

Questions, requests, or concerns about this Privacy Policy or our handling of personal information may be directed to our team.